Shipping Policy
The VietArt (vietart.eu) store is operated by Nexora Global Trade. This page presents our delivery terms. It complements our Terms of Use and our Refund Policy.
1. What You Receive
Our prints are sold unframed: the framing shown in the lifestyle photos is for illustrative purposes only.
2. Delivery Areas and Rates
Shipping costs are calculated automatically and displayed before payment. Prices include VAT.
| Destination | Method | Rate |
|---|---|---|
| Mainland France | Standard | €7.99 |
| Standard – order of €65 or more | Free | |
| Express | €10.99 | |
| European Union (*) | International Standard | €22.00 |
| International (**) | International Standard | €29.00 |
(*) Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic.
(**) Australia, Canada, South Korea, United Arab Emirates, United States, Hong Kong, Israel, Japan, Malaysia, Norway, New Zealand, United Kingdom, Singapore, Switzerland.
We do not currently deliver to other destinations (including French overseas departments and regions). For any special requests, please contact us.
3. Preparation and Delivery Times
Orders are prepared within 1 to 3 business days after payment confirmation.
They are shipped via La Poste / Colissimo, Mondial Relay, or another carrier, depending on the destination and the chosen delivery method. Estimated delivery times after shipping:
- France – Standard: 2 to 4 business days
- France – Express: 1 to 2 business days
- European Union: 4 to 8 business days
- International: 7 to 15 business days, excluding customs clearance times
Unless otherwise agreed, we deliver no later than 30 days after the conclusion of the contract, in accordance with Article L216-1 of the French Consumer Code.
4. Order Tracking
Upon shipping, you will receive a confirmation email containing a tracking number, where available from the carrier. You can also write to us at nexoragt.paris@gmail.com, providing your order number.
5. Damaged, Lost, or Delayed Packages
The risk of loss or damage to the products is transferred to you when you (or the person you designate) physically take possession of the package (Article L216-4 of the French Consumer Code).
Upon receipt, check the condition of the package and the print. If the package is damaged, indicate precise reservations to the delivery person if possible. Contact us as soon as possible, with photos of the package and the item, at nexoragt.paris@gmail.com.
If your package does not arrive within the stated timeframe, contact us: we will open an investigation with the carrier. A lost or damaged item will be replaced or refunded.
6. Customs Duties and Taxes Outside the European Union
For deliveries outside the European Union (Switzerland, United Kingdom, Norway, United States, etc.), customs duties, import taxes, and customs clearance fees may be required by the destination country. These fees are not included in the price or shipping costs. They remain the responsibility of the recipient. We invite you to inquire with the customs authorities of your country.
7. Delivery Address
Please check your address before confirming your order. If a package is returned to us due to an incomplete or incorrect address, or if it was not collected within the required timeframe, the cost of reshipping will be charged to you.
8. Right of Withdrawal and Returns
You have 14 days from the receipt of your order to exercise your right of withdrawal without having to justify your decision. Returns should be sent to: Nexora Global Trade, Chemin du bois Dom Girard, 79300 Bressuire, France, after prior agreement by email. The conditions for returns and refunds are detailed in our Refund Policy.
9. Contact
Nexora Global Trade – VietArt
Registered office: 142 rue de Rivoli, 75001 Paris, France
Return address: Chemin du bois Dom Girard, 79300 Bressuire, France
Email: nexoragt.paris@gmail.com – Tel.: 06 59 88 37 93